Privacy Policy
Last updated: February 9, 2026
This Privacy Policy describes how Hangul Academy collects and uses your personal information. We are committed to protecting your privacy and handling your data responsibly. This policy explains what information we gather, how we use it, and what rights you have regarding your data.
Information We Collect
We collect information you provide directly when you interact with our services. This includes:
- Personal details such as your name, email address, and phone number when you register for courses or contact us
- Course enrollment information and learning progress data
- Payment information when you purchase courses or services
- Communications you send us, including emails and support messages
- Automatically collected information such as your IP address, browser type, and pages visited on our website
- Device information including operating system and unique device identifiers
How We Use Your Information
We use the information we collect for various purposes:
- To provide, maintain, and improve our Korean language courses and services
- To process transactions and send related information
- To send administrative information and updates about our services
- To respond to your inquiries and provide customer support
- To personalize your learning experience and tailor content to your level
- To analyze usage patterns and improve website functionality
- To comply with legal obligations and protect against fraud
- To send promotional materials and course recommendations with your consent
Your Privacy Rights
You have the right to access, correct, update, or delete your personal information at any time. You can also request to know what personal data we hold about you. To exercise these rights, please contact us using the information provided below. We will respond to your requests within thirty days, as required by applicable privacy laws. You also have the right to withdraw consent for marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience. Cookies help us remember your preferences, understand how you use our site, and improve our services. You can control cookie settings through your browser, though disabling certain cookies may limit your access to some features. We use analytics tools to track user behavior and gather information about how visitors interact with our website. This data helps us optimize our platform and provide a better learning experience for our users.
Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, and destruction. However, no method of transmission over the Internet is completely secure. While we strive to protect your data, we cannot guarantee absolute security. We encourage you to use strong passwords and protect your account credentials. If you believe your information has been compromised, please contact us immediately.
Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. If you request deletion of your account, we will remove your information within thirty days, except where we are required by law to retain it. Some information may be retained in backup copies for a limited period but will not be actively used.
Third-Party Sharing
We do not sell or share your personal information with third parties for their marketing purposes. We may share your information with service providers who assist us in operating our website and conducting our business, such as payment processors and hosting providers. These parties are bound by confidentiality agreements. We may disclose information when required by law or to protect our rights, privacy, safety, or property.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website and updating the “Last updated” date. Your continued use of our services following the posting of changes constitutes your acceptance of those changes. We encourage you to review this policy regularly to stay informed about how we protect your information.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, you can reach us at:
Email: [email protected]
Phone: +60 3 7725 4892
Address: Level 5, Menara Merdeka, 100 Jalan Rajah, Kuala Lumpur, 50250, Malaysia